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Please Check Before Contacting Us

The operator of this site has no affiliation with administrative agencies such as the National Tax Agency and Customs, individual tax-free shops, or refund agent companies, and does not act on their behalf.
We are unable to answer questions about whether tax-free status applies in an individual case, the status of a refund, when a refund will arrive, deduction of fees, or how a specific tax-free shop handles sales. We apologize for the inconvenience, but please contact the tax-free shop where you bought your goods or the designated refund agent company directly.

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